LINDENWOOD UNIVERSITY
The remote admissions counselor for online students proactively contacts and/or responds to inquiries from potential online students to discuss their educational goals and provide information about the benefits of attending Lindenwood University. This position recruits, onboards, and supports students from inquiry to enrollment and coordinates with Student Financial Services (SFS), Admissions, and Academic Affairs to ensure a streamlined and user-friendly process. The admissions counselor also delivers upon the University’s vision to be the next great learner-centric university by providing unparalleled service delivery.
Job Title: Admissions Counselor, Online Students
Job Type:Â Full-time
Salary:Â To be discussed
Location:Â Fully Remote
Benefits of Being a Lindenwood Employee:
- Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
- Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
- Professional development opportunities through the Lindenwood Learning Academy.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Spends at least eighty percent (80%) of every shift interacting with a high volume of potential students, using telephone, text, email, video conferencing, etc.; follows applicable conversation guides to build relationships with students, help them realize their potential, and guide them to an enrollment decision
Discovers students’ educational interests and searches applicable database(s) and other resources to provide them with personalized program offerings
Identifies potential obstacles to a student’s ability to pursue their educational goals; addresses obstacles in an effort to ensure a positive and seamless student experience
Responds to new inquiries within two minutes or less and moves students through the enrollment funnel within 48 hours
Advises potential and/or current students regarding enrollment, transferability, and applicability of previously earned college credits, degree program options and requirements, cost of attendance, and University policies and procedures
Makes admissions recommendations based on a holistic review of academic profile and extracurricular qualifications
Represents University admissions at school visits, community events, college fairs, and all other recruitment initiatives
Meets recruitment goals and adheres to departmental policies for student outreach
Complies with federal, state, institution, and accreditation policies and procedures
Maintains accurate records and data on applicants and admitted students
Adheres to University policies regarding travel and procurement
Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
Bachelor’s degree
Valid driver’s license and/or reliable transportation
Minimum of 2 years’ experience in sales or recruitment preferred
Experience in post-secondary education recruitment preferred
Master’s degree preferred
Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Customer-service oriented with excellent attention to detail
Comprehensive knowledge of degree programs, marketing, and public relations principles
Strong verbal, written, and interpersonal communication skills
Organized with the ability to multitask, use good judgement, and think critically
Strong professional integrity and ability to maintain strict confidentiality
Knowledge of general office software, particularly Microsoft Office Suite and Customer Relationship Management (CRM) systems
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions. Please click here to view Lindenwood University’s flexible work designation descriptions.
General office setting
Evening and weekend hours may be required
Overnight travel possible
Considerable phone and computer time, utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system
Designated, quiet, distraction-free workspace with reliable, high-speed internet and camera for video calls
Remote (limited to residents of: AZ, AR, FL, GA, IL, IN, IA, KS, KY, LA, MI, MO, NE, TN, TX, UT, VA)
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to sit for extended periods of time
Ability to work effectively at a computer and/or on a phone for several hours at a time
Adequately mobile to attend events on- and off-campus
Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, etc.
Ability to use repetitive wrist, hand, and finger movements to type regularly
Regular attendance is a necessary and essential function
Application Process:
For more Information and Application, CLICK HEREÂ