(a) Explain the term welfare catering
(b) List four departments/sections in a hotel.
(c) State four characteristics of the hospitality industry.
Explanation
a) Explanation of Welfare Catering: This is provision of foods and drinks for some/specific particular set of people for profit making/non-commercial, e.g. Hospital Catering, Prison Catering, Institutional Catering, Armed forces catering, Orphanages and Rehabilitation centres. OR It is a type of catering that is not for profit (non commercial) that satisfies individual needs for foods and drinks.
(b) Departments/ Sections in a Hotel: -Reception-Housekeeping -Laundry -Restaurant -Bar -Maintenance-Security-Administration -Banquet/Functions-Public relations -Accounts-Store -Kitchen-Transport-Health -Marketing -Room service.
(c) Characteristics of the Hospitality Industry:-Hospitality needs customers for services to be delivered. -There should be satisfactory balance between customers and the service providers. -All hospitality operations require a combination of well-trained group of people. -There should be good interaction between customers and service providers. Cordial and generous reception. -Hospitality industry operates day and night/ 24 hours providing services to customers. -Hospitality caters for customers from all over the world. -Flexibility / ability to adjust / adapt to customers needs in service delivery. -Hospitality can be for profit or not.