Give the meaning of the following terms used in the hospitality industry.
(a) Check-in;
(b) Reservation;
(c) Forecast;
(d) Walk-in.
Explanation
(a) Meaning of the Following Terms Used in the Hospitality Industry;
(i) Check-in: The process of greeting and registering a guest, verifying the method of payment and dispensing room keys.
(ii) Reservation: Order/arrangement made for any service in the hospitality industry to be used at a later time/advance booking OR Blocking a particular room type for a guest, for a definite period of time.
(iii) Forecast: A projection/prediction of future patronage in any service in the hospitality industry.
(iv) Walk-in: A guest who arrives in a hotel without reservation/advance booking OR a guest/customer who arrives at a hotel without prior booking OR a term used in the hotel for customer/guest who comes in without advance booking.