(a) Give four methods of preserving fish.
(b) In a restaurant, a customer has lodged a complaint that her beef dish is not well cooked. In four steps, outline how the situation should be managed.
Explanation
(a) Methods of Preserving Fish:
(i) Smoking. (ii) Drying. (in) Freezing. (iv) Salting. (v) Fermentation.
(vi) Canning. (vii) Pickling.
(b) Steps on How to Manage the Complaint of a Customer who Reported that her Beef was not Well Cooked:
(i) Empathize and feel concerned.
(ii) Apologize to the customer.
(iii) Remove the ood and return it to the kitchen.
(iv) Ask the customer if she wants the food replaced or choose another alternative.
(v) Collect the new dish and serve immediately.
(vi) Apologize for any inconveniences caused.
(vii) Follow up to ensure the customer is satisfied