A document sent by the buyer to the seller when the goods supplied are not satisfactory is
- A. a letter of complaints
- B. an order
- C. a quotation letter
- D. a letter of enquiry
Which of these organizational structures is also referred to as military form of organization?
- A. functional
- B. line
- C. line and staff
- D. committee
In communication process, writing a memo is an example of
- A. decoding
- B. feedback
- C. encoding
- D. channel
A letter containing valuable documents would be sent by
- A. electronic mail
- B. surface handling
- C. registered mail
- D. airmail
At Zeinab & Sons Plc, envelopes are fastened with the use of gum and this takes so much time. The machine which would help overcome this challenge is
- A. collating machine
- B. folding machine
- C. sealing machine
- D. jogging machine
A secretary has found it difficult to type a manuscript given to her by the manager due to poor handwriting. In other words, the secretary has the challenge of
- A. inability to encode the manuscript
- B. poor encoded manuscript by the manager
- C. poorly decoded manuscript by the manager
- D. inappropriate choice of channel
A group of people appointed by the parent committee to deal with a special matter is
- A. standing committee
- B. ad hoc committee
- C. executive committee
- D. joint action committee
A form of correspondence used in conveying information to members of the public is
- A. press release
- B. endorsement
- C. briefs
- D. circular
Which of these documents would be used to procure an item from the store?
- A. quotation
- B. receipt
- C. invoice
- D. requisition
Bodex co.Ltd sends out lots of mails. Which of the following office machines would help to remove the burden of affixing postage stamps on each envelope?
- A. Collating machine
- B. Addressing machine
- C. Franking machine
- D. Folding machine
Which of the following activities is part of the procedure for handling outgoing mails?
- A. stamping
- B. coding
- C. opening
- D. sorting
Which of these factors would a purchasing officer consider in selecting an office equipment?
- A. control
- B. location
- C. Suitability
- D. color
During a recent workshop, participants were advised to always provide good information. In order words, any information given by them should be
- A. timely
- B. futuristic
- C. long
- D. short
Communication to a large number of people in different locations simultaneously could be done by means of
- A. telephone
- B. advertisement
- C. merchandizing
- D. display
A receptionist is an employee who
- A. directs visitors to the office they wants to see
- B. operates varieties of equipment in the office
- C. supervises the junior employees in the office
- D. prepares itineraries for his superior officers
The department in an organization that monitors the implementation of a company’s policies is
- A. finance department
- B. marketing department
- C. administrative department
- D. research and development department
A letter from Mr Jack to convince XYZ company to employ Miss Zizi is
- A. a recommendation letter
- B. an order letter
- C. a letter of request
- D. a letter of appointment
In a closed office layout, workers enjoy
- A. better supervision
- B. better rapport
- C. relative comfort
- D. swift flow of work
Which of the following activties does the handling of incoming mails involve?
- A. Addressing the envelope
- B. Enveloping the document
- C. Examining the content
- D. Dispatching the mail
The principles of office organization which requires workers to be assigned duties according to their skills and qualifications is
- A. delegation of authority
- B. flexibility
- C. specialization
- D. unity of control
The purpose of a notice of meeting is to inform members of the
- A. time, date and venue of a proposed meeting
- B. decision taken at the previous meeting
- C. postponement of a proposed meeting
- D. items to be discussed at the meeting