A filing classification in which documents are stored according to their title is
- A. numerical filing
- B. alpha-numerical filing
- C. geographical filing
- D. subject filing
The abbreviation “ref” on the letterhead of an organization represents
- A. refferer
- B. referee
- C. reference
- D. referendum
One of the disadvantages of numerical system of filing is that
- A. document retrieval takes longer time
- B. there may be congestion in a file
- C. there is difficulty of classification
- D. there is difficulty of document retrieval where date is unknown
The opinion of an investigatory committee on its findings is stated in the report as
- A. introduction
- B. terms of reference
- C. conclusion
- D. recommendation
Which of the following document is not used for business transaction?
- A. price list
- B. quotation
- C. circular
- D. invoice
The term office equipment refers to
- A. machine and furniture.
- B. wires and cables.
- C. furniture and fittings.
- D. machines and products
A filing system where records are kept by various section within an organization is
- A. centralized filing system.
- B. geographical filing system.
- C. numerical filing system.
- D. departmental filing system.
A requirement of a valid meeting is that
- A. some proxies should be in attendance.
- B. there should be a quorum.
- C. all members should be in attendance.
- D. items of its agenda should be completed.
Particulars of letters sent out from an office are entered in the
- A. dispatch book.
- B. postage book.
- C. remittance book.
- D. office diary
One of the advantages of a close office layout is that it
- A. enhances the prestige of the user.
- B. ensures free flow of work.
- C. makes supervision of workers easier.
- D. enables common use of office equipment.
One of the ways a receptionist show pleasantries to visitors is by
- A. standing up to greet them
- B. welcoming all visitors with a smile
- C. welcoming them with a big hug
- D. asking about their families
The principles of organization which states that a worker should not take orders from more than one superior officer is
- A. unity of objective
- B. chain of command
- C. span of control
- D. unity of purpose
Which of the following factors will be considered before buying office furniture?
- A. The colour of the furniture
- B. The size of the furniture
- C. The weight of the furniture
- D. The source of the furniture
The list of items to be discussed in a meeting is
- A. amendment
- B. agenda
- C. resolution
- D. motion
The correspondence conveying the same information to different organization is/are
- A. business letter
- B. memorandum
- C. minutes
- D. circulars
Which of the following equipment is used for electronic filing?
- A. Printer
- B. Fax Machine
- C. Computer
- D. Drawer
Mails requiring prompt attention are
- A. registered mails.
- B. personal mails.
- C. urgent mails.
- D. confidential mails
An advantage of central filing is that it ensures
- A. easy retrieval of files.
- B. easy access to files.
- C. high level of confidentiality.
- D. uniformity of filing system.
The department that is responsible for replenishing stock in an organization is the
- A. purchasing department
- B. administrative department
- C. production department
- D. sales department
A meeting conducted yearly by companies is
- A. extra ordinary meeting
- B. staff meeting
- C. annual general meeting
- D. board meeting
A diagram that shows the line of responsibilities and authorities in a company is
- A. pie chart
- B. bar chart
- C. pictorial chart
- D. organizational chart