The machine that is used to destroy unwanted papers into unreadable pieces is
- A. franking machine.
- B. guillotine machine.
- C. perforating machine.
- D. shredding machine.
In order to eliminate barrier to effective communication, the sender should
- A. use as much jargons as he can.
- B. consider the level of recipient's education.
- C. expect the recipient to use a dictionary in decoding.
- D. discourage the recipient from giving a feedback.
A letter sent by Mrs. Benson to her husband by post through his office address is an example of
- A. urgent mail.
- B. official mail
- C. personal mail
- D. confidential mail
The raw materials and equipment needed in an organization should be bought by the
- A. human resource department
- B. purchasing department
- C. marketing department
- D. accounts department
To break a tie resulting from a poll, the chairman should
- A. ask members to vote again
- B. use his power of casting vote
- C. use his discretion to take a decision
- D. ask his executive members to advise him
Which of the following statements is true about a quotation? It shows the
- A. total of goods supplied.
- B. quality of goods in the warehouse.
- C. total cost of goods produced.
- D. prices of goods enquired about.
A committee which ceases to exist after completing its assignment is
- A. a standing committee
- B. an investigatory committee
- C. ad-hoc committee
- D. advisory committee
The communication channel in the diagram above is
- A. vertical
- B. diagonal
- C. lateral
- D. horizontal
The three components of a short report are the
- A. introduction, body and findings.
- B. introduction, body and conclusion.
- C. terms of reference, body and conclusion.
- D. terms of reference, body and recommendations
Filing document according to dates is
- A. geographical filing
- B. subject filing
- C. numerical filing
- D. chronological filing
The type of incoming mail that should be delivered to their addresses unopened is
- A. urgent mail
- B. personal mail
- C. official mail
- D. registered mail
Which of the following documents is handled by the receptionist?
- A. Minutes of meetings
- B. Telephone message pad
- C. The manager's diary
- D. Requisition form
“Who is who” is a book that contains information of
- A. important people who are still living.
- B. people who are dead.
- C. people who are not eminent.
- D. late people but important.
Transmission of information between officers of the same level is
- A. diagonal communication
- B. vertical communication
- C. horizontal communication
- D. lateral communication
Miscellaneous file should be opened when
- A. the original file form document cannot be located
- B. there is insufficient correspondence from one source to justify opening new file.
- C. there is insufficient time for the filing clerk to assemble relevant document to open a new file
- D. there are sufficient documents from various sources to justify opening a new file